Refund Policy

30 days, no questions asked. If AquaSSH Pro isn’t what you wanted, ask for your money back within 30 days of purchase and we’ll refund it in full. You don’t need to give a reason.

How to request a refund

Either route works:

• Email [email protected] with the email address you bought with, or your order reference.
• Use the buyer portal link in the receipt Paddle.com Market Ltd emailed you, and request the refund there directly.

How the refund is processed

Paddle.com Market Ltd is the merchant of record for every order on this site, so the refund is issued by Paddle back to your original payment method. Paddle typically completes this within a few business days; how quickly it appears on your statement depends on your bank or card issuer.

Any tax charged at checkout is refunded along with the purchase price.

What happens to your licence key

A refunded licence is no longer valid. Because AquaSSH verifies keys offline, revocation takes effect through an app update rather than instantly — the refunded key is added to the revocation list shipped in a subsequent release. Please stop using Pro features once your refund is issued; continuing to use a refunded licence is a breach of the terms.

After 30 days

We can’t guarantee a refund outside the window, but write to us anyway. If something is genuinely broken for you, we would rather fix it or refund you than have you stuck with software you can’t use.

Statutory rights

If you are a consumer in the EU, UK or another jurisdiction with a statutory right of withdrawal for digital goods, that right applies in addition to this policy, and nothing here limits it. Note that statutory withdrawal rights for digital content can lapse once delivery begins — our 30-day policy is deliberately more generous than the minimum, so use it.

Google Play purchases

Pro bought as an in-app purchase on Android is refunded by Google under Google Play’s refund policy, not this one. Request it through the Play Store; we can’t issue those refunds ourselves.

Chargebacks

Please email us before opening a chargeback. A refund is faster for you and cheaper for us, and we have never refused a good-faith request inside the window.